Last updated: August 4, 2026
At ZachFitness, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, and warranty claims work.
30-day returns. You may return most items within 30 days of delivery for a refund. Items must be unused, in original condition and packaging, with all parts, hardware, accessories, and manuals. Because most equipment ships flat-packed, we recommend confirming dimensions and clearance before you begin assembly. Proof of purchase is required.
Non-returnable items. Clearance and final-sale items are sold as-is. Items that have been assembled and used, modified, or damaged through improper assembly or use are not returnable. Gift cards are non-refundable. Any exclusions are noted on the product page.
How to start a return. Contact us at support@zachfitness.shop with your order number and reason before shipping anything back. We will provide instructions and the return address. Items sent without authorisation may not be accepted.
Return shipping. Unless the return is due to our error or a defect, you are responsible for return shipping, including freight charges on oversized equipment. Use a trackable method — we can’t guarantee receipt of untracked returns.
Refunds. After we receive and inspect your return, we email you to confirm approval. Approved refunds go to your original payment method, typically within 5–10 business days depending on your bank. Original shipping charges are non-refundable except where the return is due to our error.
Exchanges. The fastest way to exchange is to return the original for a refund and place a new order.
Warranty. Eligible products carry a 2-year warranty against defects in materials and workmanship under normal home use, as stated on the product page. Commercial or facility use may carry different terms — check the listing or ask us before ordering. Contact us with your order number and a description (photos or video help).
Damaged or defective items. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement, repair, or refund at no cost, including return shipping. For freight deliveries, note any visible damage on the delivery receipt before signing.
Missing parts. If hardware or a component is missing from the box, contact us within 7 days of delivery and we will ship the part at no charge.
Late or missing refunds. If an approved refund hasn’t arrived after 10 business days, check with your bank first, then contact us and we’ll help track it.
Contact us. ZachFitness, 1907 N Winfree St #2, Dayton, TX 77535, USA. Email: support@zachfitness.shop. Phone: 936-382-9317.